Refund policy

Refund / Exchange Policy
We offer a seven-day exchange policy, which means you have seven days after receiving your item to request an exchange.

Eligibility for Exchange
To be eligible for an exchange, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that all refunds are issued as store credit; we do not offer cash refunds.

How to Start a Return
To initiate a return, please contact us via WhatsApp at +1-268-783-0598. Returns must be brought back to our storefront at Laivia Beachwear on Church St, St. John’s. Items will be inspected before store credit is issued.

Damages and Issues
Please inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-returnable Item
Certain items cannot be returned due to hygiene reasons. Items that have been used or soiled are not eligible for return. Please reach out if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale or clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, we will provide a store credit for you to use on any other item in the store.